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QualityHellmann Worldwide Logistics, Inc. is committed to providing the highest level of customer quality possible within the logistics industry. Every branch is audited monthly on a series of customer oriented KPI points, with the results published to all Hellmann USA employees and evaluated by senior management. Internal competitiveness gives everyone the incentive to improve and advance their scores. Our operational systems are among the best in the industry, developed and enhanced by our own computer development team. Hellogic provides customer instructions, auto-rating, and the ability to send customer notification documents with a simple click of the computer mouse. Continuing updates to ensure that we stay on the top of the industry standards occur as needed. Our Customer Information Management System (CIMS) provides Hellmann USA with the ability to have one location for all customer information and documents, ensuring that whether our customers are in San Diego or Boston everyone can research the customer requirements, locate a copy of the POA, or issue a quote or proposal easily and quickly. Quality is not just a word for Hellmann Worldwide Logistics, Inc. – it is a way of life. |
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